Terms & Conditions
Novus Dental Laboratory – Gardena, CA. USA
General Terms & Conditions
A. Binding Agreement - By submitting any case, prescription, digital file, or work authorization, the Client agrees to these Terms. These Terms constitute a legally binding agreement under the laws of the State of California.
B. Independent Role of Laboratory - Novus Dental Laboratory – Gardena, CA is a manufacturer of custom dental devices only and does not:
- Diagnose Conditions
- Prescribe treatment
- Provide clinical advice
All clinical responsibility rests solely with the prescribing dentist.
C. Prescription & Legal Compliance - Client must provide a valid prescription compliant with California Dental Practice Act requirements. The Client assumes full responsibility for:
- Tooth Preparation
- Impression or scan accuracy
- Occlusion, Bite registration and margins
- Material selection suitability
- Final Fit, Adjustment and Placement
D. Digital Impressions & Scanner Liability - Novus Dental Laboratory – Gardena, CA accepts digital files from:
- iTero
- 3Shape TRIOS
- Medit Scanners
Client assumes full liability for all digital submissions, including:
- Scan Accuracy and Completeness
- Margin Capture and Articulation
- File corruption, distortion or scaling errors
Novus Dental Laboratory – Gardena, CA is not responsible for errors originating from digital impressions, software or transmission systems.
E. Implant Cases - Critical Disclaimer - For all implant-related cases:
The Client is solely responsible for:
- Implant placement and angulation
- Selection of implant system and components
- Compatibility verification
Novus Dental Laboratory – Gardena, CA:
- Relies entirely on information provided
- Does not verify implant positioning clinically
No warranty is provided for implant restorations where:
- Incorrect components are prescribed
- Implant positioning is non-restorable
- Third party compatibility issues arise
F. Denture & Removable Prosthetics Disclaimer - For Dentures and removable appliances:
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Fit and comfort are influenced by biological variables beyond Novus Dental Laboratory – Gardena, CA control
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Adjustments are expected and are the responsibility of the Client
Novus Dental Laboratory – Gardena, CA does not guarantee:
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Perfect initial Fit
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Patient adaptation or comfort
G. Turnaround Times - Novus Dental Laboratory – Gardena, CA is not liable for delays caused by:
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incomplete prescriptions
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case complexity
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supply shortages
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shipping carriers
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Payment
Once a case is complete, Client will receive an invoice attached detailing the products and its appropriate amount incurred. Your obligation for payment begins on the date of the shipment. In addition, Client will receive a monthly statement listing all outstanding invoices. All outstanding fees are due within 20 days of the statement date unless certain conditions were discussed. A finance charge will be assessed to any past due account of 5% per month or if such finance charge violates any applicable laws, the maximum amount permitted by law. Any accounts not paid within 20 days of the statement date will be placed on hold and/or converted to C.O.D. basis and may be sent to collections. Novus Dental Laboratory reserves the right in its sole discretion to refuse accepting any new
cases, processing remake cases and/or pick up return cases until the balance is paid in full and the account is current. A non-refundable charge will apply if the original appliance is not returned at the time of remake request.
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Remake Policy
We intend to do our part to bring you the best of Novus Dental Laboratory's products. Remakes/Returns will be at no charge except under the following circumstances:
a. Novus Dental Laboratory notifies the client one or more flaws in an impression that will likely cause a problem with the restoration however instructed to complete the case.
b. The die is trimmed/marked by the doctor.
c. If a remake is requested because the appliance fits the model but does not fit intraorally.
(Implants, Dentures, Veneers, Crowns)
d. Shade change is requested different from originally prescribed.
e. If a remake is requested greater than 30 days from invoice date.
f. Novus Dental Laboratory received a new impression without the original work:
i. Original Model
ii. Original Impression
iii. Restoration
iv. Detailed instructions on Rx Form indicating the reason(s) of issues.
g. Novus Dental Laboratory's Remake/Return Policy will not apply to any account past due.
h. No refund issused. Credit will be applied to the account that meets all requirements.
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Disclaimer;Limitations
Except as specifically set forth herein, Novus Dental Laboratory – Gardena, CA. makes no warranties, either expressed or implied, including implied warranties of merchantability and fitness for a particular purpose. In no event shall Novus Dental Laboratory – Gardena, CA. be liable for any indirect, consequential, special
or incidental damages whatsoever (including, without limitation, damages for loss of business profit, inconvenience, lost chair time, costs incurred when removing or inserting restorations, lost wages, pain and suffering, business interpretation or other pecuniary loss) arising our of or in connection with the products and services provided by Novus Dental Laboratory – Gardena, CA.
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Attorney Fees
If any Party brings an action or proceeding involving this statement whether founded in tort, contract or equity, or to declare rights hereunder, the Prevailing Party (as hereafter defined) in any such proceeding, action, or appeal thereon, shall be entitled to reasonable attorneys’ fees. Such fees may be awarded in the same suit or recovered in a separate suit, whether or not such action or proceeding is pursued to decision or judgment. The term, “Prevailing Party” shall include, without limitation, a Party who substantially obtains or defeats the relief sought, as the case may be, whether by compromise, settlement, judgment, or the abandonment by the other Party of its claim or defense. The attorneys’ fees award shall not be computed in accordance with any court fee schedule but shall be such as to fully reimburse all attorneys’ fees reasonably incurred. This agreement shall be governed by the laws of the State of California without regard to its conflict of laws rule.